Job Spotlight–Customer Service Director, Seattle, WA

Stewart, Cooper & Coon, Inc.
September 2013 to August 2015

Purpose

Job Spotlight is a Stewart, Cooper & Coon supply and demand data resource focusing on specific titles and geographies. This tool is designed to assist you as you outmaneuver your competition.

The data are designed to give you a view of the market and competitive trends for senior-level positions. By identifying your competition, as well as who is seeking talent for this level of executive employment, you will be better positioned to take advantage of this knowledge and plan your search strategies accordingly.

Report Focus

For all of you Customer Service Directors, here are some facts for the period of September 2013 to August 2015. During this period, there were 9871 active candidates looking to secure a position as a Customer Service Director in the Seattle, WA area, and there were 1,9332 job postings during that same time period. In other words, there were 1,000 more job openings at this level than job seekers and 101,7404 in the Total Available Workforce for Customer Service Directors throughout Seattle.

A job posting is a channel through which human resources or a recruiter posts all of its available vacancies on job boards or internally in order to give an opportunity to its existing employees or outside competition. Competition is getting hotter. What are you doing to sharpen your edge to secure that Logistician title?

Demand/Job Posting Trends: Active Workforce Trends Over the Last 24 Months

The demand for Customer Service Directors has been rapidly rising for several months.

SC&C Customer Service Director Demand Trend

Salary Range for Customer Service Director During the Sample Period

$50,000 25th Percentile
$60,000 50th Percentile
$81,000 75th Percentile
$66,982 National Average

Companies Posting Jobs

Below are the top 10 companies posting Customer Service Director positions as open during this time frame and the number of jobs listed during this time period. Of course, there were many more companies, but these are in our reporting database.*

SC&C Customer Service Director Top Job Posters

Top Job Titles Posted By Companies

SC&C Customer Service Director Top Job Titles

Top Cities with Job Postings for Customer Service Director in the Last Two Years

SC&C Customer Service Director Top Cities

Relocation Data

The percentage of Customer Service Directors who are willing to relocate is very low; this may be the edge you need.

SC&C Customer Service Director Willing to Relocate

Experience & Education Levels for Executives Searching at the Logistician Level

Based on the 987 active job seekers searching for the Customer Service Director position, the following graph shows us that the highest percentage of job seekers is those with 6-10 years of experience at 25% and the lowest percentage of experience is 0–2 years at 4.3%:

SC&C Customer Service Director Years of Experience

The most common education level is a Bachelor’s Degree at 45%:

SC&C Customer Service Director Education

*Data Source and Use Notifications 1) The supply data set is a combination of job seeker activity generated on CareerBuilder.com and CareerBuilder niche sites. This includes all candidates who a) create a new resume, b) apply to a job using a saved resume and/or, c) modify a resume. 2) Demand data set is the count of job postings across the Internet from multiple websites, provided by Wanted Technologies. The figures contain no duplicate records from any database; as a result, the number is the accurate set of job postings for our job search. 3) Labor Pressure is the percentage of supply versus demand. 4) The total available workforce data is in lieu of the 135 million worker profiles that CareerBuilder’s partner, EMSI, consolidates and categorizes into the Standard Occupational Classification system. 5) No person, company or entity may sell, transfer or assign the report or any of the data provided in same to any third party without the express written authorization of Stewart, Cooper & Coon. No person, company or entity may remove or modify any branding, marks, copyright or trademark notices, or any other notices or disclaimers set forth in any of this data or report without Stewart, Cooper and Coon prior written consent, or otherwise modify the data or the contents of this data or this report in any way so as to falsely or otherwise misrepresent its content. Data and graphs supplied by CareerBuilder.