147 – Industry Review: Auto Dealers Face Multi-Generational Challenges

What are some of the unique challenges faced by retail automotive businesses in regards to multi-generational management? How have these challenges necessitated working and management adjustments within a multi-generational environment?

Fred Coon, SC&C CEO, sits down with Robert “Rob” Campbell, advisory analyst and dealer consultant for Withum (a company dedicated to improving dealer operations through better planning and financial review), to discuss the management and sales issues that auto dealerships frequently encounter while accommodating the needs of multiple generations within their workforce.

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About the Guest:

147 - Rob CampbellRob Campbell is a 30+ year veteran of the automotive industry, and has served as a respected dealership consultant with the advisory services company, Withum, for the past 25 years. He is focused on working with dealerships to improve their operations through better planning and financial review. Rob is nationally known for helping auto dealers understand — and get better results from — their fixed operations. With his extensive training and experience in fraud investigations, he also helps dealerships develop better internal controls to improve their business processes and risk management. With his operational understanding, Rob also performs due diligence reviews and constructs financial pro formas, as required during buy-sells or by the manufacturer.

Rob’s career also includes serving as a manager in all areas of fixed operations as well as retail sales. He has held positions within the dealership, where he gained experience with 14 different franchises, including domestic, European and Asian brands.

A published author, Rob has written extensively about issues concerning dealership operations, fixed operations management and warranty administration. He has authored 17 books and manuals, and has also served as contributing editor for DealersEdge. He has conducted training sessions and worked as a consultant for many dealerships throughout the country. Rob is an accomplished webinar presenter and is a frequent and popular speaker at industry events, including nine NADA conventions.

Connect with Rob via email.


Fred Coon, CEO


Stewart, Cooper & Coon offers Human Capital Strategy Serviceto both individuals and corporations. Our staff is dedicated to our clients’ success via innovative job search processes, employment management strategies, and state-of-the-art technologies. Contact Fred Coon – 866-883-4200, Ext. 200