The distinctions among varying age groups are indeed more than just a label. What are the top two differences between Boomers, Gen Xers, Millennials, and Gen Z? Why do business leaders need to manage these generations differently?
Each generation is motivated differently. Their expectations of themselves, your company, as well as you as their manager, may vary greatly. Your job is to make sure you address the needs of all four generations to move the company toward its own goals.
In this particular podcast, Fred Coon, SC&C CEO, interviews Senior Operations / Business Strategy Executive and multi-generational expert, Kathy Gamboa, on how business leaders can increase their understanding of generational differences and better approach employees of all ages.
About the Guest:
Kathy Gamboa is an experienced Senior Operations and Business Strategy Executive. As Vice President of Market Transformation for the Apollo Group, an international operation supporting a virtual environment and 29 locations in major metropolitan cities with more than 1,000 employees serving more than 100,000 customers, she collaborated with sales, product support, financial operations, and product development to build and apply strategy for process improvement, development, and had P&L oversight.
Kathy is also an expert in working with multi-generational groups within organizations to make sure each distinct group has their needs and drivers recognized and managed effectively. She has been responsible for improved customer retention, multi-state operations sales, product development, customer support, and financial operations, and has extensive experience in customer care and managing larger call centers operations that produce results.
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