Achievements


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Strategic Planning / Tactical Initiatives
  • Generated more than 3% of sales contribution by launching fully functional B2C website; site was managed as standalone P&L cost center. Read Full Success Story.
  • 50% improvement in lead-time compliance achieved through development of data warehouses for executive management team. Defective good rates were reduced 20%.
  • Converted client assets to SaaS in order to improve web content management; generated $324,000 in additional revenue.
  • Developed company's branding strategy.
  • Increased sales 10% by implementing targeted email marketing campaign.

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Business Process Reengineering / KPIs
  • Reduced driver overtime 46% by implementing route and drive tracking system to ensure deliveries within quoted times. On-time deliveries improved to more than 90%. Read Full Success Story.
  • Restructured client's roadmap and blueprint for implementation of SAP and collaborated to implement project.
  • Delivered company's transit inventory visibility system and improved vendor lead times more than 47%. Sales increased 7% and damaged inventory reduced 20%.
  • 97% PLU accuracy achieved by implementing and integrating order management with POS. Margin/COGS improved 16%.
  • 59% web customer return rate and 5% in-store return rate realized after developing 3-D planner.

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Complex Capital Project Management
  • Established central customer service center that used automated call confirmation; reduced on-hold time 100% and lost calls to 3%; transfers outside call center were reduced to less than 10%. Read Full Success Story.
  • Collaborated with client to define blueprint and requirements for Oracle e-business application set and led project management on as-needed basis.
  • Researched, chose, and led implementation of company's new ERP system.
  • 40% inventory, 10-day lead times reductions achieved by integrating CAD and CAM systems with MRP II system. 90% of expeditors were eliminated.
  • Selected and implemented new MRPII and ERP system in preparation of LBO.

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Software & Infrastructure Life-Cycle Management
  • Automated payroll processing process and eliminated accuracy. HR productivity improved 1.5 FTE. Read Full Success Story.
  • Maintained application portfolio by working with external/internal teams on application framework/set; reduced staff 17%.
  • Developed first-to-market website and contributed 3% of revenue within 135 days.

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Team Recruitment / Development / Deployment
  • Fostered communication and focus on end users by initiating best practices, measurements, and expectations to complete value-added projects. Read Full Success Story.
  • Cultivated proactive issue resolution with staff and reduced turnaround for issue resolution to less than 24 hours. Projects completion times completed within 6% of timeframe and budgets.

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Cross-Functional Collaboration / Leadership
  • 45% improvement in on-time delivery rates realized by launching call center with automated survey system. Read Full Success Story.
  • 15% increase in funding of fees and $750,000 improvement in cash flow after automating private-label credit processing for two primary credit providers.

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Global Vendor Relations / Negotiations
  • Spearheaded vertical integration system strategy following company's acquisition; on-time delivery of goods rate exceeded 90% with less than 1% defect rate. Read Full Success Story.
  • 22% staff reductions achieved by outsourcing computer utility. Costs reduced over 18%.

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Cost Control / ROI Accountability
  • 80% reduction in administrative expenses and 31% reduction in telephone costs through implementation of central customer service center to align administrative costs with industry standards.
  • Automated funding for private label credit sales and improved cash flow by three days; reduced pull on credit line each day by more than $900,000.

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Supply Chain Strategy Development
  • 12% reduction in excessive inventory and 30% reduction in logistics costs by implementing end-to-end supply chain and transportation optimization software system.

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Delivery of Technology & Business Solutions
  • Delivered real-time updates to forecasts for firm orders and reduced ghost orders more than 50%; implemented best practices and improved WIP inventory more than 27%.
  • Increased client revenue stream 20%.
  • Implemented EDI for 80% of vendors and reduced lead times average of five to eight days.

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